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Mobility Services

Mobility Services is a specialized shared-ride transit service that provides transportation from accessible-door-to-accessible-door within the city limits of Guelph [paratransit]. (source)


Eligibility Requirements

To be eligible for Mobility Services, applicants must meet one of the following criteria:

be physically unable to climb/descend steps of a conventional transit vehicle; or

be physically unable to walk a distance of 175 metres.

This person may be eligible for Mobility Services on a temporary basis if they have a temporary disability (i.e. fractured limbs). Mobility Services is also available during winter months (November 15-March 15) if an individual is:

Blind or has partial vision; or

is unable to walk 175 metres as a result of weather conditions (ice, extreme cold, snow).

Where do I apply?

Fill out this form and then send it to

Guelph Transit - Mobility Service

170 Watson Road South

Guelph ON N1L 1C1

Or Faxed to: 519- 822- 5549

How far in advance should I book my ride?

Booking requests may be made seven days in advance, and up to three hours before the end of service on the day before the preferred day of travel. Same day service is subject to availability.

Does my attendant have to pay?

If a passenger cannot be left safely unattended on the vehicle and/or at their drop off location, they must be accompanied by an Attendant. A friend or relative who wishes to travel with a Mobility Services passenger, may do so provided a seat is available when the booking is made. Attendants and companions must pay the appropriate fare and must be able to board the vehicle without assistance from the driver.

Additional information

For additional information and contact numbers please visit this website.