Lifting the Barriers on Disability

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Barrie Accessible Community Transportation Service (BACTS)

BACTS is a specialized bus transportation service [paratransit] operating to assist persons with mobility difficulties. The service provides transportation from one accessible door to another and is available on a temporary or permanent basis, depending on the registered user's eligibility. (source)


Eligibility requirements

Accessible transit services are intended for people who, due to functional mobility problems, are physically unable to walk a distance of 175 metres (approx. 600 feet). Persons with mental health issues and/or cognitive disabilities may be eligible for BACTS if they have a physical disability that prevents them from boarding a public transit vehicle. Elderly and/or blind persons are not automatically eligible for BACTS service; only persons physically unable to board public transit vehicles are eligible.

Where do I apply?

Fill out this form, and then return it to City of Barrie Transit Department 70 Collier Street, 3rd Floor P.O. Box 400, Barrie, ON, L4M 4T5 or fax it to 705-739-4238, or email it to This email address is being protected from spambots. You need JavaScript enabled to view it. The application will be reviewed and notification of qualifications will be sent as soon as possible.

How early should I book my ride?

Please call the office or the Self Serve Line (705-737-2304 or 705-737-6949) one week in advance.

Does my attendant have to pay?

An Attendant is a care provider required to accompany and provide special assistance for the applicant while using BACTS. Customers who cannot be left unattended on the vehicle or at any drop-off location must be accompanied by an Attendant. The Attendant is not required to pay as they ensure the safety and well-being of the client. However, if a companion, escort or friend will be accompanying you, tell the dispatcher when you make your trip reservation as you must reserve them a seat as well. Remember, they must pay a fare when traveling with you. If you are using a Monthly Pass, the pass is only valid your you, your companion, escort or friend must use their own.

Additional Information

For more information, and the contact number please visit this site.